Privacy Policy

The Navigators Travellers (“Company”, “we”, “us”, “our”)

At The Navigators we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy describes how we collect, use, store, process, and safeguard your information when you use our Website, WhatsApp communication, social media channels, payment systems, or interact with our in-house CRM.

By using our services, you consent to the practices described here, in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.

Introduction

This Privacy Policy explains how The Navigators collects and processes data for:

• Domestic and international tour bookings
• Flight, hotel, sightseeing, and visa-related services
• Payments processed via UPI or secure payment gateways
• CRM-based customer management and communication

By continuing to use our services, you agree to this Policy.

Information We Collect

Personal Information (Provided by You)

When you book with us or contact us, we may collect:

• Full name
• Contact details (email, phone number, address)
• Date of birth
• Passport or other ID details (for international tours)
• Travel history and preferences
• Emergency contact details
• Payment details (processed securely—UPI ID, partial card data, bank details)

Automatically Collected Information

When you visit our Website or digital platforms, we may collect:

• IP address
• Browser/device information
• Pages viewed and time spent
• Cookies and tracking identifiers
• Location (if permitted by your device)

CRM Data

Our CRM system stores:

• Booking details and package selections
• Payment records and invoices
• Communication logs (calls, WhatsApp, emails, support tickets)
• Customer preferences
• Feedback, complaints, and service history

How We Use Your Information

We use your personal data to:

• Process bookings and reservations
• Facilitate payments through UPI or payment gateways
• Issue invoices, confirmations, and travel vouchers
• Provide customer support
• Manage interactions via our CRM system
• Send reminders, updates, alerts, and travel instructions
• Improve our Website and services through analytics
• Deliver marketing promotions (with your consent) via:
• SMS
• Email
• WhatsApp
• RCS
• Voice calls
• Prevent fraud or unauthorized access
• Comply with tax, legal, and regulatory obligations

We do not use your data for any purpose outside what is described here.

Data Sharing and Disclosure

Third-Party Service Providers

We share necessary customer information with trusted third-party partners such as:

• Airlines
• Hotels
• Destination Management Companies (DMCs)
• Transport operators
• Payment gateways
• Visa and insurance agencies

This sharing is solely to fulfil your booking requirements.

Legal Compliance

We may disclose information when required by:

• Courts
• Government authorities
• Law enforcement
• DPDP Act compliance requirements

Business Transfers

If The Navigators undergoes a merger or acquisition, customer data may be transferred responsibly to the acquiring entity.

No Sale of Data

We never sell your personal data for marketing without explicit consent.

Data Security

Security Measures

We protect your data through:

• SSL encryption
• Access-controlled CRM
• Secure firewalls
• Strong authentication
• PCI DSS–compliant payment partners

Payment Security

• We do not store full card numbers, CVV, or UPI PINs
• Payments are processed by secure banking/payment partners

Limitations

• While we implement strong safeguards, no system is 100% secure.
• We are not liable for breaches beyond our reasonable control.

Data Retention

We retain data only as long as required for:

• Bookings and service fulfilment
• Legal and accounting compliance
• Tax regulations (typically 7 years in India)
• Dispute resolution

After retention periods expire, data is securely deleted.

Your Rights (Under DPDP Act, 2023)

You have the right to:

• Access personal data held by us
• Correct inaccurate information
• Request deletion of data (subject to legal requirements)
• Withdraw consent for marketing communications
• Request details of how your data is processed
• File a complaint with the Data Protection Board of India

To exercise your rights, contact us at support@thenavigatorstravel.com (or your preferred email).

Cookies and Tracking

Cookies

We use cookies for:

• Website performance
• Personalization
• Analytics
• Faster login

You may disable cookies through your browser, but some features may not function properly.

Analytics Tools

• We use tools like Google Analytics to understand user behaviour.
• Data collected is anonymized and used only for improvements.

International Data Transfers

For international bookings, some personal data may be shared with service providers abroad (airlines, hotels, DMCs).

We ensure safeguarding of such data through:

• Contracts
• Standard data protection clauses
• Compliance with local laws

Children’s Privacy

• Services are intended for adults (18+).
• We do not knowingly collect data from minors.
• If such data is detected, it will be deleted immediately.

Changes to This Privacy Policy

We may modify this Policy due to:

• Legal updates
• Technology changes
• Service enhancements

Updates will be posted on our website or notified digitally.